Refund policy

We care about our users’ satisfaction and aim to provide a clear and fair process for purchases of services, credits, or digital content through our website.

## When Can You Request a Refund?

You may contact us to request a refund in the following situations:

* You were accidentally charged more than once for the same transaction.

* Payment was completed, but the purchased credits or service were not added to your account.

* A technical error occurred during the purchase process.

* You did not receive the service or digital item you paid for.

## Digital Content and Credits

Because digital credits, services, and digital content may be available for immediate use after purchase, refunds may not be available once the credits, service, or related benefits have already been used.

Each refund request will be reviewed individually.

## Unauthorized Transactions

If you believe that a purchase was made without your permission, please contact us as soon as possible and provide the relevant transaction information so we can review the issue.

You may also contact the payment provider used for the transaction when necessary.

## Information Required for a Refund Request

When requesting a refund, please provide:

* The email address used for the purchase.

* The date of the transaction.

* The amount paid.

* The Transaction ID, if available.

* The reason for requesting the refund.

Please never send us your password or complete credit/debit card information.

## PayPal Payments

If your payment was processed through PayPal, the refund may also be processed through PayPal according to their applicable payment and refund procedures.

The time required for refunded funds to appear in your account may depend on PayPal, your payment provider, or your bank.

## Refund Abuse

We reserve the right to refuse refund requests in cases involving fraud, abuse of the refund system, false or misleading information, or attempts to receive refunds for services or digital content that have already been used.

## Contact Us

If you experience any problem related to payments, credits, purchases, or refund requests, please contact us at:

**[html5gamer@gmail.com](mailto:html5gamer@gmail.com)**

We will review your request and make reasonable efforts to resolve the issue.

**Note:** This Refund Policy may be updated from time to time to reflect changes to our services, digital products, or available payment methods.